Are We Saying One Thing and Showing Another

Leadership frameworks often rise or fall on one overlooked truth: people remember what they saw long after they forget what they heard. A powerful idea paired with an incongruent visual can quietly reinforce the wrong behavior. That realization recently prompted me to revisit one of my long-standing leadership models.

For years, I used a triangle to illustrate the relationship among leader, individual contributor, and group/team performance. It was logical, recognizable, and structurally sound. Yet over time, I came to understand that while the model’s language still resonated, the image did not fully capture the intent. It certainly does not reflect the leadership reality many organizations now face.

So, I changed the picture. You'll find the complete article here: https://ceoworld.biz/2026/04/28/are-we-saying-one-thing-and-showing-another/