When Being Helpful Stops Being Helpful

Well-intentioned leaders can sometimes undermine the very capacity they’re working so hard to build.

Imagine a CEO who prides herself on being accessible. Her door is always open, she responds quickly to questions, and when someone encounters a problem, she’s ready to help. Her leadership team appreciates her responsiveness, and employees know they can count on her for guidance.

By most measures, she’s doing exactly what a good leader should.

But there’s a question worth asking: What happens when people become so accustomed to receiving help that they no longer look to one another for answers?

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